Find an inspector Find An inspector Wondering Why That Tile or Grout Just Doesn't Look Right? Floor Detective - Get the Answers You Need Get the direction you need with a certified floor inspector. Find one today with! Get Advice from Top Industry Experts Ask the Expert Discover the Benefits You Join Our National
Network of Successful Flooring Claims Inspectors
When Wood Flooring has Issues, You Notice (And so do they!) What to do? Whose fault is it? Who should be paying for this? These and many more questions can be answered by a certified floor inspector.
                Contact a local certified inspector near you for a full inspection of your claim

Our Online Flooring Claims Reference Library Is A Powerful Tool Allowing You to Quickly Identify Your Consumers Claim and Likely Causes Including Manufacturing, Installation, Maintenance and Normal Characteristics.

Find Local Certified Inspectors

Find an Independent Non-Biased Certified Inspector Near You. Our Comprehensive List Includes Every Certified Inspector Throughout The United States and Canada.


“Ask The Expert” Provides a Link Between You and A Top North American Flooring Industry Expert to Determine If You Have A Valid Claim and Give You Direction On What Steps You Should Take Next.


In an Ever-Changing Flooring Industry With Constant Innovation, Our Claims Reference Library is Constantly Being Updated With The Information You Need To Stay Informed.

Training Manual
Get Your Copy Of
"The Ultimate Carpet Manufacturing, Inspection and Claims Training Manual"

The Definitive Carpet Training Manual The Ultimate Carpet Manufacturing, Inspection and Claims Training Manual… was written to provide in-depth and detailed information related to carpet manufacturing, fibers, construction, coloration, backing systems, cleaning and maintenance and common causes of claims. Whether you’re a seasoned professional or a newcomer to the flooring industry, this book will be your constant reference guide.

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Why use Floor Detective?

Floor provides a comprehensive flooring claims encyclopedia along with a global list of certified flooring claims Inspectors. Certified inspectors are non-biased professionals who are not affiliated with the manufacturer or the installation company.
Certified inspectors receive specialized training giving them expertise related to floor covering manufacturing, installation, and product performance related to floor covering failures and claims.

Ask The Expert
Ask The Expert

“Ask The Expert” Provides a Link Between You and A Top North American Flooring Industry Expert.

Online Flooring Claims
Online Flooring Claims

Easily and Quickly Identify Flooring Problems, Causes and Cures

Find An Inspector
Find An Inspector

Find an Independent Non-Biased Certified Inspector Near You.

Report Writing
Report Writing

Report writing tools for inspectors that make report writing a breeze!


Flooring Professionals

"Floor Detective allows all flooring professionals to gain insight or knowledge we may or may not have previously learned through training and experience. For dealers, even after decades in business, citing information from Floor Detective can help make claims issues easier to understand and also explain to the consumer. This can also help dealers do a better job of specifying flooring or assisting their customers before, during, or after a claim.

For inspectors, there are a lot of knowledgeable minds that were used to put this tool together. Some from the manufacturing side, some from the laboratory side, some are inspectors or instructors, and some have years of vast knowledge or experience. No matter how long I have been inspecting, I find there is always something new to learn and we can find it on the Floor Detective site."

Steve Johnston
Steve JohnstonFlooring Inspector and Consultant

"The floor Detective website is a great innovation for inspectors, retailers and manufacturers'claims managers. The information is well organized, simply stated and factual; it has been well-vetted with numerous experts.
The photo section enables non-technical people to identify a problem, determine its cause and decide whether testing is appropriate. The photo quality is excellent, and several examples of each condition are shown.

Carey Mitchell
Carey Mitchell

Regarding “The Ultimate Carpet Manufacturing, Inspection and Claims Manual”

Excellent resource!  I am not aware of another comprehensive manual that addresses situations that face the inspection community so thoroughly.  It is obvious that considerable time and effort have gone into the investigation and presentation of the majority of problems that are encountered in the flooring industry.

The manual addresses a wide assortment of concerns and is filled with an abundance of information to assist in the determination of each individual case.   It is also a source that should be available for all flooring dealers, salespersons, flooring installers and manufacturing representatives to use as an educational “tool.”

I highly recommend “The Ultimate Carpet Manufacturing, Inspection and Claims Manual,” but don’t purchase it to place on the shelf.  It is a valuable, educational resource to add to your knowledge of this business.

Jim Walker The American Floor Covering Institute

We use Floor Detective as a company to train our sales, operations, and installation staff about issues they may see on the job sites. We also use it to educate our customers about a problem they may be having. We've shown them examples of sidematch, cornrowing, snags, etc, so they understand what they are experiencing. It's such a valuable resource that Carpet One as a whole recommends it to their members. Try explaining pooling to your customer without something like this tool to back you up!

Elizabeth Johnson
Elizabeth JohnsonJohnson Carpet One Floor and Home