Online Flooring Claims

Easily and Quickly Identify Flooring Problems, Causes and Cures

Floor Detective provides an extensive online flooring claims reference guide. This powerful tool allows you to quickly identify the consumer’s flooring claim including the most likely cause or causes, including manufacturing defects, installation issues, use and maintenance issues and normal characteristics.

The Floor Detective online claims reference library provides you with the most comprehensive information in the industry related to consumer flooring complaints.  This technical reference was produced to help everyone from the newest sales associate to a seasoned professional in identifying and understanding the consumer’s complaint.  The claims photographs and descriptive information on each individual claims page will give your sales associates the confidence they need to understand and explain the issue to the manufacturer, installer, and consumer.