WELCOME TO YOUR FLOORDETECTIVE.COM is a comprehensive diagnostic tool designed to assist flooring retailers, inspectors, claims analysts, regional sales reps, interior designers, builders, and consumers, understand and more accurately identify complaints associated with flooring products. This single tool is a resource for diagnosing issues, citing detailed information for claims, finding local inspectors, and more! The information provided in this application has been created by top industry leaders and contains over 30 years of research. was developed by contributions and reviews from top independent Certified Inspection Trainers, Inspectors, Testing Laboratories, Installation Trainers, and Manufacturers. These industry experts are listed below.

Whether you are a Homeowner, Flooring dealer, Manufacturer, Claims Analyst, Attorney, General Contractor, Builder, or Installer, Floor Detective gives you complete access to a Master List of every Independent Certified Flooring Inspector throughout North America. Simply type your city or zip code in the inspector search area, select the flooring category that needs to be inspected, and select how many miles out you would like to search from that area. All certified inspectors within your search area will then be visible for you to contact. When you make your choice, you can click the “Request Inspection” button on the inspector listing which will open up the Inspection Request Form. Simply fill out the form and click send. The Certified Flooring Inspector will receive the request and begin the process to investigate the flooring complaint.

Floor Detective also has an extensive “Defect Claims Library” that provides extensive information and illustrations related to the most common flooring claims from all flooring categories including, Carpet Claims, Hardwood Claims, LVT Claims, Resilient Claims, Laminate Claims, and Tile Claims. This Defect Claims Library is available to premium subscribers including Flooring inspectors, Flooring Manufacturers, Flooring Dealers, and other Flooring Professionals.  Simply click on the Membership tab on the homepage to join and gain access to this wealth of flooring claims information.

Inspection Report Writing Program
In 2021, Floor Detective launched a brand-new state-of-the-art Floor Covering Report Writing Program and Flooring Claims Industry Standards Library.  This program allows inspectors to write their inspection reports using one of seven inspection report forms that were created for various types of flooring including Carpet Inspections, Hardwood Inspections, LVT Inspections, Laminate Inspections, and Tile Inspections.

Manufactures Claims Management Software
Floor Detective has launched a claims management software program that can be used by flooring manufacturers or larger dealer networks to commission inspectors, request quotes, and manage the claims process.  This system allows manufacturers to search for flooring inspectors in the city or ZIP Code where the inspection is needed and then commission the inspector through the “Request Inspection” button on the inspector listing.

Ask The Expert
Ask The Expert

“Ask The Expert” Provides a Link Between You and A Top North American Flooring Industry Expert.

Online Flooring Claims
Online Flooring Claims

Easily and Quickly Identify Flooring Problems, Causes and Cures

Find An Inspector
Find An Inspector

Find an Independent Non-Biased Certified Inspector Near You.

Floor Detective Contributors

  • David Zack (Flooring Inspections of Arizona)
  • Mike Harde (Harde Floorensics)
  • Fred Gamble (Advanced Flooring Systems (AFS)
  • Jeff Bishop (Clean Care Seminars)
  • Martin Brookes (Heritage Marble & Tile)
  • Carey Mitchell (CRMitchell Consultants, LLC)
  • Alan Buttenhoff (Shaw)
  • Roy Reichow (NWFC)
  • Chris Hix (Shaw)
  • Bruce Gentry (Mohawk)
  • Scott Bradley (Mohawk)
  • Dylen Gentry (Mohawk)
  • Gary Bittner (Mohawk)
  • Judy Floyd (Beaulieu)
  • Sim Crisler Specialty Flooring Solutions LLC
  • Neil Moss (Wood Floor Master)
  • Mark Brown (Carpet Arts Inspection Service)
  • Robert Goldstein, Jim Smith (JBS Consultants Inc.)
  • Jon Namba (Namba Services Inc.)
  • Lew Migliore (LGM and Associates)
  • Steven Tolli (S/L Inspection Service)
  • Noah Chitty (Dir of Tech Services Crossville, Inc.)
  • The Academy of Textiles and Flooring.
  • Lee Philips (Professional Testing Labs)
  • Jim Burnett (J and J Invision)
  • Tim Chavey – (Armstrong)
  • Len Daubler (Evolutions Floors)
  • Don Zimmerman (Wellmade)
  • Dave Garden (Installation Services)
  • Gregory Mowat (Forensic Tile Consultants)
  • James G. Woelfel (Tile and Stone Consultants)
  • Billy Simmons (Itac International)
  • Jim Hernandez (Royalty)
  • Mike Sundell (Consultant)
  • Libby Longstreth (School of Surface Technology)
  • Evan Laurdisen (Shaw)
  • Tim McAdoo (JJ Haines)
  • Will Stoner (Inspector Training Service (ITS)
  • Claudia Lezell (Inspections Too)
  • Robert Varden (CFI Executive Director)
  • Drew Kern (NWFA (Instructor), Mike Sundell
  • Greg Hathaway (Technical Expert)
  • Joe Denman (FCITS)
  • Paul Pleshek (NAFCT)
  • P.J. Arthur (NFIC)
  • David Hunt (Vermont Custom Rug)
  • Fred Hueston (Stone Forensics)

Support – If you need technical support for this website or the FloorDetective app, please contact us here.

Privacy Policy – FloorDetective values your privacy. Your personal information will only be used to provide you the best service possible, and will never be sold (or given) to anyone outside of FloorDetective. Ever. For anything.

Liability Waiver – No Guarantee or Warranty – The information contained in Floor Detective was designed to assist the reader in recognizing, identifying and understanding many of the most common flooring complaints. While the information was reviewed by many knowledgeable individuals and manufacturers in the flooring industry for accuracy, we can assume no responsibility or risk for the use of this material. Additionally, we assume no responsibility for the reliance of any information related to manufacturing, installation, maintenance or performance issues. Each complaint is unique and should be evaluated based on the appropriate factors observed at the job site. Manufacturer’s tolerances and applicable installation, maintenance and warranty guidelines, and applicable industry standards, should be consulted as part of the claims investigation. Any errors or omissions brought to the author’s attention will be corrected in subsequent updates.

Terms of Use – Active subscribers are authorized to use this information and to copy, paste, print or e-mail relevant pages of this document for the purpose of writing inspection reports and providing information to consumers and end users. Subscriptions are sold on a one subscription per user basis. User names and passwords cannot be shared with non-subscribers. We reserve the right to terminate any subscribers that share their user names and passwords. 

Client Testimonials

Flooring Professionals

"Floor Detective allows all flooring professionals to gain insight or knowledge we may or may not have previously learned through training and experience. For dealers, even after decades in business, citing information from Floor Detective can help make claims issues easier to understand and also explain to the consumer. This can also help dealers do a better job of specifying flooring or assisting their customers before, during, or after a claim.

For inspectors, there are a lot of knowledgeable minds that were used to put this tool together. Some from the manufacturing side, some from the laboratory side, some are inspectors or instructors, and some have years of vast knowledge or experience. No matter how long I have been inspecting, I find there is always something new to learn and we can find it on the Floor Detective site."

Steve Johnston
Steve JohnstonFlooring Inspector and Consultant

"The floor Detective website is a great innovation for inspectors, retailers and manufacturers'claims managers. The information is well organized, simply stated and factual; it has been well-vetted with numerous experts.
The photo section enables non-technical people to identify a problem, determine its cause and decide whether testing is appropriate. The photo quality is excellent, and several examples of each condition are shown.

Carey Mitchell
Carey Mitchell

Regarding “The Ultimate Carpet Manufacturing, Inspection and Claims Manual”

Excellent resource!  I am not aware of another comprehensive manual that addresses situations that face the inspection community so thoroughly.  It is obvious that considerable time and effort have gone into the investigation and presentation of the majority of problems that are encountered in the flooring industry.

The manual addresses a wide assortment of concerns and is filled with an abundance of information to assist in the determination of each individual case.   It is also a source that should be available for all flooring dealers, salespersons, flooring installers and manufacturing representatives to use as an educational “tool.”

I highly recommend “The Ultimate Carpet Manufacturing, Inspection and Claims Manual,” but don’t purchase it to place on the shelf.  It is a valuable, educational resource to add to your knowledge of this business.

Jim Walker The American Floor Covering Institute