About
Floor Detective
FloorDetective.com is a comprehensive diagnostic tool designed to assist flooring retailers, inspectors, claims analysts, regional sales reps, interior designers, builders, and consumers, understand and more accurately identify complaints associated with flooring products.
One Platform. Complete
Flooring Resources.
This single tool is a resource for diagnosing issues, citing detailed information for claims, finding local inspectors, and more! The information provided in this application has been created by top industry leaders and contains over 30 years of research.
Diagnose Flooring Issues
Resource for identifying and understanding flooring complaints.
Find Certified Inspectors
Connect with independent certified flooring professionals.
Research & Claims Information
Access detailed information and resources for flooring claims.
Find an Independent
Certified Flooring Inspector
Whether you are a Homeowner, Flooring dealer, Manufacturer, Claims Analyst, Attorney, General Contractor, Builder, or Installer, Floor Detective gives you complete access to a Master List of every Independent Certified Flooring Inspector throughout North America.
Enter Location
Type your city or ZIP code in the inspector search area.
Select Flooring Category
Select the flooring category that needs to be inspected.
Choose Search Radius
Select how many miles out you would like to search from that area.
Request Inspection
Choose an inspector and click the "Request Inspection" button on the inspector listing.
DEFECT CLAIMS LIBRARY
Floor Detective also has an extensive “Defect Claims Library” that provides extensive information and illustrations related to the most common flooring claims from all flooring categories including, Carpet Claims, Concrete Claims, Hardwood Claims, Laminate Claims, LVT Claims, and Tile Claims.
ACCESS DETAILED
CLAIMS INFORMATION
This Defect Claims Library is available to premium subscribers including Flooring Inspectors, Flooring Manufacturers, Flooring Dealers, and other Flooring Professionals, Simply click on the Membership tab on the homepage to join and gain access to this wealth of flooring claims information.
MANUFACTURERS CLAIMS
MANAGEMENT SOFTWARE
Floor Detective provides a comprehensive claims management software solution designed for flooring manufacturers and larger dealer networks to more accurately understand, evaluate and resolve flooring claims.
Search for qualified flooring inspectors by city or ZIP Code, review their credentials and experience, and then commission the inspector directly through the “Request Inspection” button on the inspector listing.
COMMISSION INSPECTORS
Find and commission qualified flooring inspectors for your claims.
REQUEST QUOTES
Request and compare quotes from qualified inspectors.
MANAGE CLAIMS
Track, manage and resolve claims efficiently in one central system.
Inspection Report Writing Program
In 2021, Floor Detective launched a brand-new state-of-the-art Floor Covering Report Writing Program and Flooring Claims Industry Standards Library.
This program allows inspectors to write their inspection reports using one of seven inspection report forms that were created for various types of flooring including Carpet Inspections, Hardwood Inspections, LVT Inspections, Laminate Inspections, and Tile Inspections.
Document Every
Detail. With Confidence.
FD Photo helps flooring professionals capture, organize and annotate inspection photos in one simple workflow. Spend less time managing photos and more time focused on what matters.
Capture & organize photos
Easily capture job site photos and keep them organized by project.
Annotate findings visually
Highlight issues with professional annotations directly on your photos.
Create clearer inspection documentation
Communicate your findings with clear, visual evidence.
KNOWLEDGE FROM THE INDUSTRY'S
LEADING EXPERTS.
Our contributors are industry professionals who share their experience and insights to help set the standards for real-world flooring knowledge.
- David Zack (Flooring Inspections of Arizona)
- Roland A. Vierra (Flooring Forensics, Inc.)
- Charles Peterson (Charles Peterson Signature Flooring)
- Jessica Bruno (Heritage Carpet and Flooring)
- Robert Bloechinger (Blochinger & Company)
- Henri Carr (IFCII)
- Andy McWilliams (Novalis Innovative Flooring)
- Jason Cantin (MAPEI)
- Scott Bohaker (BoMont Flooring)
- Jason Ramsay (OC Flooring Inspections)
- David Horan (David Horan Services)
- Mike Harde (Harde Floorensics)
- Fred Gamble (Advanced Flooring Systems (AFS))
- Jeff Bishop (Clean Care Seminars)
- Martin Brookes (Heritage Marble & Tile)
- Carey Mitchell (CRMitchell Consultants, LLC)
- Alan Buttenhoff (Shaw)
- Roy Reichow (NWFC)
- Chris Hix (Shaw)
- Bruce Gentry (Mohawk)
- Scott Bradley (Mohawk)
- Dylen Gentry (Mohawk)
- Gary Bittner (Mohawk)
- Judy Floyd (Beaulieu)
- Sim Crisler Specialty Flooring Solutions LLC
- Neil Moss (Wood Floor Master)
- David Craig (Floor Claim)
- Mark Brown (Carpet Arts Inspection Service)
- Robert Goldstein, Jim Smith (JBS Consultants Inc.)
- Jon Namba (Namba Services Inc.)
- Lew Migliore (LGM and Associates)
- Steven Tolli (S/L Inspection Service)
- Noah Chitty (Dir of Tech Services Crossville, Inc.)
- The Academy of Textiles and Flooring.
- Lee Philips (Professional Testing Labs)
- Jim Burnett (J and J Invision)
- Tim Chavey – (Armstrong)
- Len Daubler (Evolutions Floors)
- Don Zimmerman (Wellmade)
- Dave Garden (Installation Services)
- Gregory Mowat (Forensic Tile Consultants)
- James G. Woelfel (Tile and Stone Consultants)
- Billy Simmons (Itac International)
- Andrew Fronczek (FloorWorks)
- Robert Higgins (Concrete Consultant)
- Jim Hernandez (Royalty)
- Mike Sundell (Consultant)
- Libby Longstreth (School of Surface Technology)
- Evan Laurdisen (Lauridsen Consultancy Group)
- Tim McAdoo (JJ Haines)
- Will Stoner (Inspector Training Service (ITS))
- Claudia Lezell (Inspections Too)
- Robert Varden (CFI Executive Director)
- Drew Kern (NWFA (Instructor))
- Mike Sundell
- Greg Hathaway (Technical Expert)
- Joe Denman (FCITS)
- Paul Pleshek (NAFCT)
- P.J. Arthur (NFIC)
- David Hunt (Vermont Custom Rug)
- Fred Hueston (Stone Forensics)
- Clayton Shull (Flooring Claims)
- Scott Carothers (CTEF)
Support
If you need technical support for this website or the FloorDetective app, please contact us here.
Privacy Policy
FloorDetective values your privacy. Your personal information will only be used to provide you the best service possible, and will never be sold (or given) to anyone outside of FloorDetective. Ever. For anything.
Liability Waiver – No Guarantee or Warranty
The information contained in Floor Detective was designed to assist the reader in recognizing, identifying and understanding many of the most common flooring complaints. While the information was reviewed by many knowledgeable individuals and manufacturers in the flooring industry for accuracy, we can assume no responsibility or liability from the use of this material. Additionally, we assume no responsibility for the reliance of any information related to manufacturing, installation, maintenance or performance issues. Each complaint is unique and should be evaluated based on the appropriate job site, manufacturer’s tolerances and applicable industry standards. Manufacturer’s maintenance and warranty guidelines, and applicable industry standards, should be consulted as part of the claims investigation. Any errors or omissions brought to the author’s attention will be corrected in subsequent updates.
Terms of Use
Active subscribers are authorized to use this information and to copy, paste, print or e-mail relevant pages of this document for the purpose of writing inspection reports and providing information to consumers and end users. Subscriptions are sold on a one subscription per user basis. User names and passwords cannot be shared with non-subscribers. We reserve the right to terminate any subscriber that shares their user names and passwords.
WORKING TOGETHER FOR A
STRONGER INDUSTRY.
We collaborate with leading manufacturers, organizations and industry partners to provide reliable information and support for flooring professionals.
Client Testimonials
What Inspectors Say
Real feedback from certified flooring inspectors who use Floor Detective every day.
The floor Detective website is a great innovation for inspectors, retailers and manufacturers'claims managers. The information is well organized, simply stated and factual; it has been well-vetted with numerous experts.
The photo section enables non-technical people to identify a problem, determine its cause and decide whether testing is appropriate. The photo quality is excellent, and several examples of each condition are shown.
Carey Mitchell
Inspector
Floor Detective allows all flooring professionals to gain insight or knowledge we may or may not have previously learned through training and experience. For dealers, even after decades in business, citing information from Floor Detective can help make claims issues easier to understand and also explain to the consumer. This can also help dealers do a better job of specifying flooring or assisting their customers before, during, or after a claim.
For inspectors, there are a lot of knowledgeable minds that were used to put this tool together. Some from the manufacturing side, some from the laboratory side, some are inspectors or instructors, and some have years of vast knowledge or experience. No matter how long I have been inspecting, I find there is always something new to learn and we can find it on the Floor Detective site.
Steve Johnston
Flooring Inspector and Consultant
We use Floor Detective as a company to train our sales, operations, and installation staff about issues they may see on the job sites. We also use it to educate our customers about a problem they may be having. We've shown them examples of sidematch, cornrowing, snags, etc, so they understand what they are experiencing. It's such a valuable resource that Carpet One as a whole recommends it to their members. Try explaining pooling to your customer without something like this tool to back you up!
Elizabeth Johnson
Johnson Carpet One Floor and Home
I just wanted to extend to you my thanks for your support and the content included on Floor Detective. The library is great and the report writing components are "best-of-breed". Money well spent/invested by 2B Floored Inspection Services!
Jim Foster
Inspector - 2 B Floored
Floor Detective has executed a user-friendly report writing system and database and will take your inspection business to the next level of professionalism.
Floor Detective's website and report writing system have made working in the inspection industry so much easier. The system has saved me hours of valuable time searching the web for citable examples of industry standards, manufacturing defects, and plausible causations. These examples can then be incorporated into the appropriate verbiage to name and explain possible defects in my reports in a professional manner.
The professional appearance of the report looks great to my clients, and the format makes it easy to read. The ability to save common citations in your own frequently used or favorite verbiage into one place and reference them easily while writing a report is a game changer!
Chad Bookie
Inspector - Great Lakes Flooring Inspections
Thanks for making my life easier. The Floor Detective report system is easy to navigate, the reference to standards are available, and I love how quickly the photos download. The cover letter is attached to the beginning of the report, not separate, and the photo of the consumer's home makes the report look so much more professional. The time I spend in writing the report in your system is cut in half. I would recommend the Floor Detective report writing system to any flooring inspector!
Jeanne Sadler
Inspector - Square Yard Flooring Inspections
“David, this is absolutely wonderful. I am so proud of what you have done here. In my classes, we will definitely demo FloorDetective.com. I recently had a report to write regarding fiber degradation. As you know, fiber degradation is not something that we inspect very often. I went to Floor Detective and pulled up the photos and description for fiber degradation. Your description was great and very helpful when I worded my report. Great tool for any inspector. I can see FloorDetective.com quickly becoming the "go to" reference for the industry.”
Fred Gamble
Inspector
Regarding “The Ultimate Carpet Manufacturing, Inspection and Claims Manual”
Excellent resource! I am not aware of another comprehensive manual that addresses situations that face the inspection community so thoroughly. It is obvious that considerable time and effort have gone into the investigation and presentation of the majority of problems that are encountered in the flooring industry.
The manual addresses a wide assortment of concerns and is filled with an abundance of information to assist in the determination of each individual case. It is also a source that should be available for all flooring dealers, salespersons, flooring installers and manufacturing representatives to use as an educational “tool.”
I highly recommend “The Ultimate Carpet Manufacturing, Inspection and Claims Manual,” but don’t purchase it to place on the shelf. It is a valuable, educational resource to add to your knowledge of this business.
Jimmy Walker
The American Floor Covering Institute
This is the best report-writing software I have ever used. I have also benefitted from just being on the site, with several inspections coming my way.
Dane Gregory
Certified Flooring Inspector
I just had the opportunity to use the FD App Photo yesterday, and I wanted to share my first-time experience.
To begin with, I love the GEO locator function. When I set up the project (which is incredibly simple), the tracker accurately identified the exact address. Project setup overall is quick and easy.
The photo feature works great—clear, bright images that download quickly, even on a slow connection. The editing tools allow for fast, professional photo adjustments, and the drawing feature adds an extra layer of clarity and professionalism to your reports.Once you're back at the office and ready to complete your report, you simply go to your photo projects, select the project, and click the FD Photo button to instantly download all images to your report or desktop.Quick. Simple. And best of all—a huge time saver.
I believe I cut at least 45 minutes off my report-writing process.
Thanks again for delivering a tool that truly supports the flooring inspector community—making our jobs easier, faster, and more professional!
Jim Catan
Inspector