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Choose the membership that suits you the best

Inspector Memberships

FREE
Inspector
Create a free basic listing on the site with contact information to increase visibility
Premium
Inspector
$100year
Premium Inspector receives a National Inspector Listing and access to the Defect Library.
Ultimate
Inspector
$250year
Ultimate Inspector Receives a national Inspector Listing, access to the Defect Library and the state of the art Report Writing Program

JOIN THE FLOORDETECTIVE COMMUNITY!

For the low price of $100 annually, you will receive a premium listing on the Floor Detective website and access our high-resolution gallery of common flooring issues with detailed descriptions and photographs to make your report writing effortless. 

 

Retailer Membership

SINGLE STORE LICENSE
Retailer
$100year
Be RETAILER for one store for one whole year just at $100 .
2-9 STORE LOCATIONS
Retailer
$59year
Per store per year
10 STORES AND UP
Retailer
Contact Us for Multiple Store Pricing.

Manufacturer Membership

Choose the right plan for you and explore all the features for 30 days absolutely free.

Manufacturer Level 1
Manufacturer
$175month
Can hire multiple inspectors and manage inspections through panel.

Can communicate to inspectors and can see real time status of report.

10 inspections per month $175/month

Manufacturer Level 2
Manufacturer
$250month
Can hire multiple inspectors and manage inspections through panel.

Can communicate to inspectors and can see real time status of report.

25 inspections per month $250/month

Manufacturer Level 3
Manufacturer
$350month
Can hire multiple inspectors and manage inspections through panel.

Can communicate to inspectors and can see real time status of report.

100 inspections per month $350/month

Manufacturer Level 4
Manufacturer
$500month
Can hire multiple inspectors and manage inspections through panel.

Can communicate to inspectors and can see real time status of report.

300 inspections per month $500/month

Manufacturer Level 4
Manufacturer
$750year
Can hire multiple inspectors and manage inspections through panel.

Can communicate to inspectors and can see real time status of report.

You will get 125 inspections with 1 year validity.

if you want you can add more inspections by purchasing additional inspections.

How it works

FloorDetective.com is your constant reference guide whether you are a seasoned professional or a newcomer to the floor covering industry. It has great features such as: Hundreds of full-color photos Descriptions of over 200 common floor covering issues. Field and Lab diagnostic tools Cited support for reports Find an Inspector To get all of these great benefits and more .

$219+ shipping

Do you love FloorDetective.com? Do you want the same great features when you’re on the road or at a job site?

All you need to succeed!

Membership includes the creation of a profile page displaying your company brand. Customers are guided through the process of providing the information needed to quickly and accurately request assistance in solving their flooring issues

Use the Floor Detective claims online library – which provides visual references and easy to understand descriptions for identifying flooring problems, the probable causes and recommended solutions for resolving flooring complaints.

Our “Ask the Expert” online advice as well as our non-biased flooring claims inspections, conducted by local professional claims inspectors, are able to quickly provide you the information needed to resolve your customer’s complaints and provide customer satisfaction.

Retail Staff Tutorial Guide for

The first step in success in resolving complaints is effectively listening and understanding the nature of your customer’s complaint and then quickly transforming that information to action. Floor Detective provides your staff the knowledge and confidence to provide a higher level of customer service.

Floor Detective provides an innovative online tutorial application that will navigate a retailer through the challenges of successfully managing customer complaints. A team of experienced flooring and retail professionals have built a proven process for transforming customer complaints to long term satisfied loyal customers. Your staff will be guided step by step through a proven process that coaches staff to effectively listen, understand, evaluate and resolve customer complaints.

Providing a Better Level of Customer Service

We provide you with your own branded customer care web page where customers are navigated through a series of questions providing you with the information needed to quickly and accurately address their complaint.

Floor Detective provides an innovative online tutorial application that will navigate a retailer through the challenges of successfully managing customer complaints. A team of experienced flooring and retail professionals have built a proven process for transforming customer complaints to long term satisfied loyal customers. Your staff will be guided step by step through a proven process that coaches staff to effectively listen, understand, evaluate and resolve customer complaints.

Easily and Quickly Identify Flooring Problems, Causes and Cures

Floor Detective provides an extensive online flooring claims reference guide. This powerful tool allows you to quickly identify the consumer’s flooring claim including the most likely cause or causes, including manufacturing defects, installation issues, use and maintenance issues and normal characteristics.

The Floor Detective claims reference library provide you the most comprehensive information in the industry related to consumer flooring complaints. This technical reference was produced to help everyone from the newest sales associate to a seasoned professional in identifying and understanding the consumer’s complaint. The claims photographs and descriptive information on each individual claims page will give your sales associate the confidence they need to understand and explain the issue to the manufacturer, installer and consumer.

Quickly Identify Flooring Problems, Causes and Cures

Floor Detective provides you with the most comprehensive listing of certified inspectors throughout the United States and Canada. To find an inspector in your area, simply click on the Find Inspector button and fill in the necessary information to see a list of all certified inspectors in your area.

Floor Detective has also partnered with some of the most knowledgeable inspectors in the United States and Canada to provide a small fee-based claims support system. We call this “Ask the Flooring Expert”. Our experts will provide you with non-biased support to help you navigate the claim efficiently. Simply click on the “Ask the Flooring Expert” button and fill in the necessary information so our experts can provide you with support for your claim. With this feature, you may soon find that handling claims has never been so quick, cost-effective and easy.

Client Testimonials

I just wanted to extend to you my thanks for your support and the content included on Floor Detective.  The library is great and the report writing components are "best-of-breed".  Money well spent/invested by 2B Floored Inspection Services!

Jim Foster
Jim FosterInspector - 2 B Floored

Floor Detective has executed a user-friendly report writing system and database and will take your inspection business to the next level of professionalism.

Floor Detective's website and report writing system have made working in the inspection industry so much easier.  The system has saved me hours of valuable time searching the web for citable examples of industry standards, manufacturing defects, and plausible causations.  These examples can then be incorporated into the appropriate verbiage to name and explain possible defects in my reports in a professional manner.

The professional appearance of the report looks great to my clients, and the format makes it easy to read.  The ability to save common citations in your own frequently used or favorite verbiage into one place and reference them easily while writing a report is a game changer!

Chad Bookie
Chad BookieInspector - Great Lakes Flooring Inspections

Thanks for making my life easier.  The Floor Detective report system is easy to navigate, the reference to standards are available, and I love how quickly the photos download.  The cover letter is attached to the beginning of the report, not separate, and the photo of the consumer's home makes the report look so much more professional.  The time I spend in writing the report in your system is cut in half.  I would recommend the Floor Detective report writing system to any flooring inspector!

Jeanne Sadler
Jeanne SadlerInspector - Square Yard Flooring Inspections