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Choose the membership that suits you the best

Price Plans

FREE
Inspector
Create a free basic listing on the site with contact information to increase visibility
Premium
Inspector
$100year
Premium Inspector receives a National Inspector Listing and access to the Defect Library.
Ultimate
Inspector
$250year
Ultimate Inspector Receives a national Inspector Listing, access to the Defect Library and the state of the art Report Writing Program
MULTIPLE LOCATIONS
Do you have multiple store locations? Contact Us for special pricing built just for you.

JOIN THE FLOORDETECTIVE COMMUNITY!

For the low price of $100 annually, you will receive a premium listing on the Floor Detective website and access our high-resolution gallery of common flooring issues with detailed descriptions and photographs to make your report writing effortless. 

 

How it works

FloorDetective.com is your constant reference guide whether you are a seasoned professional or a newcomer to the floor covering industry. It has great features such as: Hundreds of full-color photos Descriptions of over 200 common floor covering issues. Field and Lab diagnostic tools Cited support for reports Find an Inspector To get all of these great benefits and more .

$219+ shipping

Do you love FloorDetective.com? Do you want the same great features when you’re on the road or at a job site?

Listen, understand, evaluate and resolve

Floor Detective is a proven resource for equipping flooring retailers with the knowledge, tools and professional expertise needed in achieving customer trust and confidence.

Retailer Membership

SINGLE STORE LICENSE
Retailer
$100year
Be RETAILER for one store for one whole year just at $100 .
2-9 STORE LOCATIONS
Retailer
$59year
Per store per year
10 STORES AND UP
Retailer
Contact Us for Multiple Store Pricing.

All you need to succeed!

Membership includes the creation of a profile page displaying your store’s brand. Customers are guided through the process of providing the information needed to quickly and accurately request assistance in solving their flooring issues

Use the Floor Detective claims online library – which provides visual references and easy to understand descriptions for identifying flooring problems, the probable causes and recommended solutions for resolving flooring complaints.

Our “Ask the Expert” online advice as well as our non-biased flooring claims inspections, conducted by local professional claims inspectors, are able to quickly provide you the information needed to resolve your customer’s complaints and provide customer satisfaction.

Retail Staff Tutorial Guide for

The first step in success in resolving complaints is effectively listening and understanding the nature of your customer’s complaint and then quickly transforming that information to action. Floor Detective provides your staff the knowledge and confidence to provide a higher level of customer service.

Floor Detective provides an innovative online tutorial application that will navigate a retailer through the challenges of successfully managing customer complaints. A team of experienced flooring and retail professionals have built a proven process for transforming customer complaints to long term satisfied loyal customers. Your staff will be guided step by step through a proven process that coaches staff to effectively listen, understand, evaluate and resolve customer complaints.

Providing a Better Level of Customer Service

We provide you with your own branded customer care web page where customers are navigated through a series of questions providing you with the information needed to quickly and accurately address their complaint.

Floor Detective provides an innovative online tutorial application that will navigate a retailer through the challenges of successfully managing customer complaints. A team of experienced flooring and retail professionals have built a proven process for transforming customer complaints to long term satisfied loyal customers. Your staff will be guided step by step through a proven process that coaches staff to effectively listen, understand, evaluate and resolve customer complaints.

Easily and Quickly Identify Flooring Problems, Causes and Cures

Floor Detective provides an extensive online flooring claims reference guide. This powerful tool allows you to quickly identify the consumer’s flooring claim including the most likely cause or causes, including manufacturing defects, installation issues, use and maintenance issues and normal characteristics.

The Floor Detective claims reference library provide you the most comprehensive information in the industry related to consumer flooring complaints. This technical reference was produced to help everyone from the newest sales associate to a seasoned professional in identifying and understanding the consumer’s complaint. The claims photographs and descriptive information on each individual claims page will give your sales associate the confidence they need to understand and explain the issue to the manufacturer, installer and consumer.

Quickly Identify Flooring Problems, Causes and Cures

Floor Detective provides you with the most comprehensive listing of certified inspectors throughout the United States and Canada. To find an inspector in your area, simply click on the Find Inspector button and fill in the necessary information to see a list of all certified inspectors in your area.

Floor Detective has also partnered with some of the most knowledgeable inspectors in the United States and Canada to provide a small fee-based claims support system. We call this “Ask the Flooring Expert”. Our experts will provide you with non-biased support to help you navigate the claim efficiently. Simply click on the “Ask the Flooring Expert” button and fill in the necessary information so our experts can provide you with support for your claim. With this feature, you may soon find that handling claims has never been so quick, cost-effective and easy.

Client Testimonials

Flooring Professionals

"Floor Detective allows all flooring professionals to gain insight or knowledge we may or may not have previously learned through training and experience. For dealers, even after decades in business, citing information from Floor Detective can help make claims issues easier to understand and also explain to the consumer. This can also help dealers do a better job of specifying flooring or assisting their customers before, during, or after a claim.

For inspectors, there are a lot of knowledgeable minds that were used to put this tool together. Some from the manufacturing side, some from the laboratory side, some are inspectors or instructors, and some have years of vast knowledge or experience. No matter how long I have been inspecting, I find there is always something new to learn and we can find it on the Floor Detective site."

Steve Johnston
Steve JohnstonFlooring Inspector and Consultant

"The floor Detective website is a great innovation for inspectors, retailers and manufacturers'claims managers. The information is well organized, simply stated and factual; it has been well-vetted with numerous experts.
The photo section enables non-technical people to identify a problem, determine its cause and decide whether testing is appropriate. The photo quality is excellent, and several examples of each condition are shown.

Carey Mitchell
Carey Mitchell

Regarding “The Ultimate Carpet Manufacturing, Inspection and Claims Manual”

Excellent resource!  I am not aware of another comprehensive manual that addresses situations that face the inspection community so thoroughly.  It is obvious that considerable time and effort have gone into the investigation and presentation of the majority of problems that are encountered in the flooring industry.

The manual addresses a wide assortment of concerns and is filled with an abundance of information to assist in the determination of each individual case.   It is also a source that should be available for all flooring dealers, salespersons, flooring installers and manufacturing representatives to use as an educational “tool.”

I highly recommend “The Ultimate Carpet Manufacturing, Inspection and Claims Manual,” but don’t purchase it to place on the shelf.  It is a valuable, educational resource to add to your knowledge of this business.

Jim Walker The American Floor Covering Institute