Inspector Memberships
JOIN THE FLOORDETECTIVE COMMUNITY!
For the low price of $125 annually, you will receive a premium listing on the Floor Detective website and access our high-resolution gallery of common flooring issues with detailed descriptions and photographs to make your report writing effortless.
Retailer Membership
Manufacturer Membership
Choose the right plan for you and explore all the features for 30 days absolutely free.
Can communicate to inspectors and can see real time status of report.
10 inspections per month $175/month
Can communicate to inspectors and can see real time status of report.
25 inspections per month $250/month
Can communicate to inspectors and can see real time status of report.
100 inspections per month $350/month
Can communicate to inspectors and can see real time status of report.
300 inspections per month $500/month
Can communicate to inspectors and can see real time status of report.
125 inspections with 1 year validity.
Flooring Installer Membership
The installers have different types of flooring that they install including hardwood, carpet, laminate, resilient, and tile.
Some of them also do restretch repairs and other types of repairs.
How it works
FloorDetective.com is your constant reference guide whether you are a seasoned professional or a newcomer to the floor covering industry. It has great features such as: Hundreds of full-color photos Descriptions of over 200 common floor covering issues. Field and Lab diagnostic tools Cited support for reports Find an Inspector To get all of these great benefits and more .
$250+ shipping
Do you love FloorDetective.com? Do you want the same great features when you’re on the road or at a job site?
All you need to succeed!
Membership includes the creation of a profile page displaying your company brand. Customers are guided through the process of providing the information needed to quickly and accurately request assistance in solving their flooring issues
Use the Floor Detective claims online library – which provides visual references and easy to understand descriptions for identifying flooring problems, the probable causes and recommended solutions for resolving flooring complaints.
Our “Ask the Expert” online advice as well as our non-biased flooring claims inspections, conducted by local professional claims inspectors, are able to quickly provide you the information needed to resolve your customer’s complaints and provide customer satisfaction.
Retail Staff Tutorial Guide for
The first step in success in resolving complaints is effectively listening and understanding the nature of your customer’s complaint and then quickly transforming that information to action. Floor Detective provides your staff the knowledge and confidence to provide a higher level of customer service.
Floor Detective provides an innovative online tutorial application that will navigate a retailer through the challenges of successfully managing customer complaints. A team of experienced flooring and retail professionals have built a proven process for transforming customer complaints to long term satisfied loyal customers. Your staff will be guided step by step through a proven process that coaches staff to effectively listen, understand, evaluate and resolve customer complaints.
Providing a Better Level of Customer Service
We provide you with your own branded customer care web page where customers are navigated through a series of questions providing you with the information needed to quickly and accurately address their complaint.
Floor Detective provides an innovative online tutorial application that will navigate a retailer through the challenges of successfully managing customer complaints. A team of experienced flooring and retail professionals have built a proven process for transforming customer complaints to long term satisfied loyal customers. Your staff will be guided step by step through a proven process that coaches staff to effectively listen, understand, evaluate and resolve customer complaints.
Easily and Quickly Identify Flooring Problems, Causes and Cures
Floor Detective provides an extensive online flooring claims reference guide. This powerful tool allows you to quickly identify the consumer’s flooring claim including the most likely cause or causes, including manufacturing defects, installation issues, use and maintenance issues and normal characteristics.
The Floor Detective claims reference library provide you the most comprehensive information in the industry related to consumer flooring complaints. This technical reference was produced to help everyone from the newest sales associate to a seasoned professional in identifying and understanding the consumer’s complaint. The claims photographs and descriptive information on each individual claims page will give your sales associate the confidence they need to understand and explain the issue to the manufacturer, installer and consumer.
Quickly Identify Flooring Problems, Causes and Cures
Floor Detective provides you with the most comprehensive listing of certified inspectors throughout the United States and Canada. To find an inspector in your area, simply click on the Find Inspector button and fill in the necessary information to see a list of all certified inspectors in your area.
Floor Detective has also partnered with some of the most knowledgeable inspectors in the United States and Canada to provide a small fee-based claims support system. We call this “Ask the Flooring Expert”. Our experts will provide you with non-biased support to help you navigate the claim efficiently. Simply click on the “Ask the Flooring Expert” button and fill in the necessary information so our experts can provide you with support for your claim. With this feature, you may soon find that handling claims has never been so quick, cost-effective and easy.
Client Testimonials
I like the improvements to the Photo App. It makes editing photos much faster and easier. Great improvements to an already very good Photo App. Well done!
I just had the opportunity to use the FD App Photo yesterday, and I wanted to share my first-time experience.
To begin with, I love the GEO locator function. When I set up the project (which is incredibly simple), the tracker accurately identified the exact address. Project setup overall is quick and easy.
The photo feature works great—clear, bright images that download quickly, even on a slow connection. The editing tools allow for fast, professional photo adjustments, and the drawing feature adds an extra layer of clarity and professionalism to your reports.Once you're back at the office and ready to complete your report, you simply go to your photo projects, select the project, and click the FD Photo button to instantly download all images to your report or desktop.Quick. Simple. And best of all—a huge time saver.
I believe I cut at least 45 minutes off my report-writing process.
Thanks again for delivering a tool that truly supports the flooring inspector community—making our jobs easier, faster, and more professional!
This is the best report-writing software I have ever used. I have also benefitted from just being on the site, with several inspections coming my way.
Dane Gregory
