Grow Your Inspection Business Professional Tools. Greater Visibility. Trusted Connections.
Get the tools, industry resources, and trusted network you need to build credibility, reach more customers, and grow your flooring inspection business.
Manage Your Inspection Program One Platform. Your Inspector Network. Complete Visibility.
Request quotes, assign inspections, communicate with inspectors, track progress, receive reports, and manage your inspection program from one centralized platform.
Share Your Expertise. Make a Bigger Impact.
Join a network of trusted flooring professionals. Gain visibility, connect with clients, and access the tools and resources you need to support the flooring industry.
Build Your Business. Document Your Work. Be Part of a Trusted Network.
Get the tools, industry resources, and visibility you need to grow your flooring business.
Two Memberships. A Stronger Flooring Industry.
Whether you’re looking for professional resources for your team or greater visibility and business tools, Floor Detective has a membership option designed for your flooring business.
Professional Photo Documentation Made Easy.
Capture, organize, annotate and share professional flooring photos and videos — right from your mobile device.
GROW YOUR CLEANING & RESTORATION BUSINESS MORE VISIBILITY. BETTER DOCUMENTATION. STRONGER BUSINESS.
Get your business noticed, showcase your services, and document cleaning and restoration projects with professional tools and industry resources.
Choose Your Inspector Membership
Four membership levels designed to support inspectors at every stage of their business.
All memberships are billed annually. (Monthly billing is not available for inspector plans.)
Four membership levels designed to support inspectors at every stage of their business.
All memberships are billed annually. (Monthly billing is not available for inspector plans.)
BASIC — FREE
- Basic Inspector Profile
- Available to Participating Manufacturers
- Eligible for Manufacturer Inspection Opportunities
- Limited Public Directory Presence
PROFESSIONAL
- Everything in Basic
- Full National Inspector Listing
- Public Contact Information
- Eligible to Receive Inspection Requests
- Claims & Conditions Library
- Professional Resources
ULTIMATE
- Everything in Professional
- Complete Claims & Conditions Library
- Floor Detective Report Writer
- Create & Manage Inspection Reports
- Advanced Inspector Tools
ULTIMATE + PHOTO
- Everything in Ultimate
- FD Photo App Included
- Capture Photos & Videos
- Edit & Annotate Photos
- Organize Photos by Inspection/Project
- Create Standalone Photo Reports
- Use Photos With Other Reporting Systems
Compare Membership Plans
Compare all features side-by-side to choose the best plan for you
| Feature | Basic | Professional | Ultimate | Ultimate + Photo |
|---|---|---|---|---|
| Manufacturer Inspector Network | ||||
| Full Public Inspector Profile | — | |||
| Public Contact Information | — | |||
| Eligible to Receive Inspection Requests | — | |||
| Claims & Conditions Library | — | |||
| Floor Detective Report Writer | — | — | ||
| Create & Manage Inspection Reports | — | — | ||
| Exclusive FD Photo Pricing | — | — | Included | |
| FD Photo App Included | — | — | — | |
| Photo & Video Capture | — | — | — | |
| Photo Editing & Annotation | — | — | — | |
| Standalone Photo Reports | — | — | — |
All membership levels designed to support your inspection program at every stage of growth.
Manufacturer Core
Manage multiple inspectors and inspections through your panel, communicate with inspectors, and view real-time report status.
- Manage Multiple Inspectors & Inspections
- Communicate With Inspectors
- 125 Inspections · 1-Year Validity
MANUFACTURER ESSENTIAL
- Manufacturer Management Dashboard
- Access to Floor Detective Inspector Network
- Request Quotes & Assign Inspections
- Communicate With Inspectors
- Track Inspection Status & Notes
- Receive & Archive Inspection Reports
- Private Inspector Approval / Do-Not-Use Management
- Claims & Conditions Library Access
- Standard Support
- Up to 250 Inspections Per Year
MANUFACTURER PROFESSIONAL
- Everything in Essential
- Multi-Inspector Management
- Centralized Inspection & Report History
- Advanced Reporting Tools
- Export & Download Reports
- Dedicated Support
- Up to 1,200 Inspections Per Year
MANUFACTURER ENTERPRISE
- Everything in Professional
- Higher Volume / Custom Inspection Allowance
- Multiple Users & Locations
- Advanced Reporting & Data Management
- Custom Workflow Options
- Integration Support, when applicable
- Priority Support
- Dedicated Account Management
- Custom Pricing Based on Usage and Requirements
Professional visibility. Industry recognition. Optional documentation tools.
FLOORING CONSULTANT
Create a professional profile on Floor Detective and make it easier for flooring professionals and consumers to find your consulting services.
- Application & Credential Review
- Flooring Consultant Listing
- National Floor Detective Map Presence
- Public Contact & Business Information
- Professional Bio & Areas of Expertise
- Current and Previous Credentials/Certifications
- Claims & Conditions Library Access
- Professional Flooring Resources
FLOORING CONSULTANT + PHOTO
Everything in the Flooring Consultant membership, plus FD Photo – our professional photo documentation app built for flooring professionals.
- Everything in Flooring Consultant Membership
- FD Photo App Included – 1 User
- Capture Photos & Videos
- Edit & Annotate Photos
- Dictate Photo Descriptions
- Organize Photos by Project
- Create Standalone Photo Reports
- Share Photos Directly From Your Device
Four membership levels designed to support inspectors at every stage of their business.
All memberships are billed annually. (Monthly billing is not available for inspector plans.)
Flooring Installer
Get the professional tools you need to increase your visibility, better understand flooring claims and conditions, and document your work with FD Photo.
- National Flooring Installer Listing
- Public Contact & Business Information
- Claims & Conditions Library Access
- FD Photo App Included
- Capture Photos & Videos
- Edit & Annotate Photos
- Dictate Photo Descriptions With Each Click
- Organize Photos by Project
- Create Standalone Photo Reports
- Share Photos Right From Your Device
Professional resources. Business growth. A stronger industry.
Retailer
Give your team access to professional flooring claims information, training, and resources to help identify, understand, and manage customer concerns.
- Claims & Conditions Library Access
- Retail Staff Tutorial Guides
- Flooring Claims & Complaint Resources
- Professional Flooring Resources
- Training & Educational Content
TRUSTED DEALER
Build greater visibility and credibility while giving your business professional tools to document projects, manage installers, and handle flooring claims more effectively.
- Everything in Retailer Membership
- Floor Detective Trusted Dealer Designation
- Public Trusted Dealer Listing
- Enhanced/Priority Dealer Listing
- Priority Presence on Consumer Dealer Map
- FD Photo App Included – 1 User
- Capture Photos & Videos
- Edit & Annotate Photos
- Dictate Photo Descriptions
- Organize Photos by Project
- Create Standalone Photo Reports
- Share Photos Directly From Your Device
- Installer Management Tools
- Trusted Dealer Resources
Powerful tools. Flexible options. Professional results.
FD Photo Annual
- Capture Photos & Videos
- Edit & Annotate Photos
- Dictate Photo Descriptions
- Organize Photos by Project
- Create & Share Photo Reports
- Use With Floor Detective & Other Systems
(12.5%)
FD Photo — Ultimate Inspector
- Capture Photos & Videos
- Edit & Annotate Photos
- Dictate Photo Descriptions
- Organize Photos by Project
- Create & Share Photo Reports
- Use With Floor Detective & Other Systems
A dedicated membership designed to help cleaning and restoration professionals grow their business, showcase their services, and document projects with professional tools.
Cleaning & Restoration
- Claims & Conditions Library access
- 1 FD Photo App user seat
- Showcase your cleaning and restoration services
- Business profile and service area information
- Professional project photo documentation
Be Part of a Trusted Professional Network
Get a premium listing on FloorDetective.com and access our high-resolution flooring defect library with detailed descriptions and photographs—helping you identify flooring issues and make report writing easier.
HOW IT WORKS
Choose Your Plan
Select the membership that best fits your business needs.
Complete Checkout
Secure your membership with our simple checkout process.
Start Growing
Get access to tools, resources and grow your business with Floor Detective.
ALL YOU NEED TO SUCCEED!
Professional Profile
Build your professional presence and connect with customers through Floor Detective’s nationwide network.
Defect Library
Explore flooring problems, their root causes, and proven solutions through the comprehensive Claims & Conditions library.
FD Photo App
Document inspections quickly with GPS-stamped, time-tagged photos and professional annotation tools.
Claims Management
Track the full lifecycle of flooring disputes, reviews, and resolutions from one connected platform.
Report Writing
Create accurate, professional inspection reports with powerful tools designed to make documentation easier.
RETAIL STAFF TUTORIAL GUIDE
The first step in resolving customer complaints is effectively listening and understanding the nature of your customer’s complaint, then quickly turning that information into action. Floor Detective gives your staff the knowledge and confidence to provide a higher level of customer service.
Our online tutorial guides your staff through a proven process for successfully managing customer complaints. Developed by experienced flooring and retail professionals, it helps your team effectively listen, understand, evaluate, and resolve customer complaints—helping turn challenging situations into satisfied, loyal customers.
PROVIDING A BETTER LEVEL OF CUSTOMER SERVICE
Floor Detective provides your business with its own branded profile page, giving your customers a simple way to provide the information needed to quickly and accurately request assistance with their flooring issues.
Customers are guided through a series of questions designed to capture the details of their flooring concern. This information helps you better understand the complaint and take the appropriate next step toward resolving the issue and providing customer satisfaction.
EASILY AND QUICKLY IDENTIFY FLOORING PROBLEMS, CAUSES AND CURES
Floor Detective provides an extensive online flooring claims reference guide. This powerful tool allows you to quickly identify the consumer’s flooring claim including the most likely cause or causes, including manufacturing defects, installation issues, use and maintenance issues and normal characteristics.
The Floor Detective claims reference library provide you the most comprehensive information in the industry related to consumer flooring complaints. This technical reference was produced to help everyone from the newest sales associate to a seasoned professional in identifying and understanding the consumer’s complaint. The claims photographs and descriptive information on each individual claims page will give your sales associate the confidence they need to understand and explain the issue to the manufacturer, installer and consumer.
QUICKLY IDENTIFY FLOORING PROBLEMS, CAUSES AND CURES
Floor Detective provides you with the most comprehensive listing of certified inspectors throughout the United States and Canada. To find an inspector in your area, simply click on the Find Inspector button and fill in the necessary information to see a list of all certified inspectors in your area.
Floor Detective has also partnered with some of the most knowledgeable inspectors in the United States and Canada to provide a small fee-based claims support service. We call this “Ask the Flooring Expert”. Our experts will provide you with non-biased support to help you navigate the claim efficiently. Simply click on the “Ask the Flooring Expert” button and fill in the necessary information so our experts can provide you with support for your claim. With this feature, you may soon find that handling claims has never been so quick, cost-effective and easy.
CLIENT TESTIMONIALS
“David, this is absolutely wonderful. I am so proud of what you have done here. In my classes, we will definitely demo FloorDetective.com. I...” Read More
“David, this is absolutely wonderful. I am so proud of what you have done here. In my classes, we will definitely demo FloorDetective.com. I recently had a report to write regarding fiber degradation. As you know, fiber degradation is not something that we inspect very often. I went to Floor Detective and pulled up the photos and description for fiber degradation. Your description was great and very helpful when I worded my report. Great tool for any inspector. I can see FloorDetective.com quickly becoming the "go to" reference for the industry.” Read Less
“The floor Detective website is a great innovation for inspectors, retailers and manufacturers'claims managers. The information is well organized, simply stated and factual; it has...” Read More
“The floor Detective website is a great innovation for inspectors, retailers and manufacturers'claims managers. The information is well organized, simply stated and factual; it has been well-vetted with numerous experts. The photo section enables non-technical people to identify a problem, determine its cause and decide whether testing is appropriate. The photo quality is excellent, and several examples of each condition are shown.” Read Less
“Floor Detective allows all flooring professionals to gain insight or knowledge we may or may not have previously learned through training and experience. For dealers,...” Read More
“Floor Detective allows all flooring professionals to gain insight or knowledge we may or may not have previously learned through training and experience. For dealers, even after decades in business, citing information from Floor Detective can help make claims issues easier to understand and also explain to the consumer. This can also help dealers do a better job of specifying flooring or assisting their customers before, during, or after a claim. For inspectors, there are a lot of knowledgeable minds that were used to put this tool together. Some from the manufacturing side, some from the laboratory side, some are inspectors or instructors, and some have years of vast knowledge or experience. No matter how long I have been inspecting, I find there is always something new to learn and we can find it on the Floor Detective site.” Read Less
“We use Floor Detective as a company to train our sales, operations, and installation staff about issues they may see on the job sites. We...” Read More
“We use Floor Detective as a company to train our sales, operations, and installation staff about issues they may see on the job sites. We also use it to educate our customers about a problem they may be having. We've shown them examples of sidematch, cornrowing, snags, etc, so they understand what they are experiencing. It's such a valuable resource that Carpet One as a whole recommends it to their members. Try explaining pooling to your customer without something like this tool to back you up!” Read Less
“I just wanted to extend to you my thanks for your support and the content included on Floor Detective. The library is great and...” Read More
“I just wanted to extend to you my thanks for your support and the content included on Floor Detective. The library is great and the report writing components are "best-of-breed". Money well spent/invested by 2B Floored Inspection Services!” Read Less
“Floor Detective has executed a user-friendly report writing system and database and will take your inspection business to the next level of professionalism. Floor Detective's website...” Read More
“Floor Detective has executed a user-friendly report writing system and database and will take your inspection business to the next level of professionalism. Floor Detective's website and report writing system have made working in the inspection industry so much easier. The system has saved me hours of valuable time searching the web for citable examples of industry standards, manufacturing defects, and plausible causations. These examples can then be incorporated into the appropriate verbiage to name and explain possible defects in my reports in a professional manner.” Read Less
“Thanks for making my life easier. The Floor Detective report system is easy to navigate, the reference to standards are available, and I love...” Read More
“Thanks for making my life easier. The Floor Detective report system is easy to navigate, the reference to standards are available, and I love how quickly the photos download. The cover letter is attached to the beginning of the report, not separate, and the photo of the consumer's home makes the report look so much more professional. The time I spend in writing the report in your system is cut in half. I would recommend the Floor Detective report writing system to any flooring inspector!” Read Less
